Terms and Conditions

Last updated: Oct 5, 2024

Please read these terms and conditions carefully before using our service.

Payment Terms

All coaching sessions must be paid for in advance. We accept payments via credit card or bank transfer. Payments must be made prior to the scheduled session in order to secure your spot.

Cancellation Policy

To cancel or reschedule a session, please provide at least 24 hours' notice. Failure to do so may result in the session being charged in full. Rescheduling is subject to coach availability. If a coach is unavailable due to unforeseen circumstances, we will work with you to reschedule the session.

Refund Policy

Refunds are only available if a session is canceled by Moko Sports. If you wish to cancel and request a refund, please contact us at least 48 hours before the session to be eligible for a full refund. No refunds will be issued for sessions missed without prior notification.

Liability Waiver

Tennis is a physical sport, and participation carries inherent risks. By engaging in coaching sessions, you acknowledge and accept that Moko Sports is not responsible for any injuries or accidents that occur during sessions. You agree to participate at your own risk.

Session Guidelines

Clients must arrive on time for their scheduled sessions. Late arrivals may result in reduced session time. It is the client's responsibility to bring any necessary personal equipment, including racquets and appropriate sports attire. Moko Sports provides tennis balls and access to courts.

Equipment Responsibilities

All participants are responsible for the care of any equipment provided by Moko Sports during coaching sessions. Any damage to equipment caused by negligence or misuse may result in repair or replacement fees.

Health and Safety

Clients must inform the coaching staff of any medical conditions or health concerns before participating in training. If you are unsure of your fitness to participate, please consult your doctor. Proper sports attire is required for all sessions, and it is recommended to bring water and sunscreen.

Code of Conduct

All participants are expected to behave respectfully towards the coaches and other players. Any inappropriate behavior, including abusive language, aggression, or disregard for instructions, may result in suspension or termination of services without a refund.

Termination of Services

Moko Sports reserves the right to terminate or suspend services if any terms and conditions are breached. Clients who repeatedly fail to adhere to these terms may have their services canceled without the option for a refund.

Governing Law

These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising in relation to these terms will be resolved in the courts of Victoria.

If you have any questions about these Terms and Conditions, you can contact us:

By email: support@mokosports.com.au
By visiting our website: www.mokosports.com.au
By phone: 0434 928 586